Cat and Dog

FAQs

Dog Boarding FAQ

What can I bring for my dog’s stay?

You can bring anything you think will make your dog more comfortable during his or her stay. That includes bedding, toys, and chews. Please be aware that these items may not go home in the same condition as when you checked in.

What vaccinations are required?

We require that all dogs be vaccinated against rabies, distemper and parvo. We strongly recommend that dogs be vaccinated against bordetella, but we do not require it.

What do I need to do before checking in for the first time?

All activity and grooming requests should be made when booking your reservation. Vaccination records should be faxed or emailed to us before arrival. Any special diets or medications should be clearly communicated to our receptionists upon check in, along with an estimated pick up time for your dog.

What is your cancellation policy?

We understand that plans change and you might not be able to let your dog stay with us as planned. During non-holiday periods, we request 24 hours notice. During holiday and peak boarding boarding times, we ask that you give us 72 hours notice so that we can let another family have your reserved room. Repeated no-shows and short notice cancellations will be required to leave a non-refundable deposit. First time clients are also required to leave a 50% deposit for holiday reservations.

What happens if my dog needs medical attention during his stay?

If your dog needs veterinary care during a stay with us during your vet’s business hours, we will work with you and your vet to schedule a same day appointment. If it is after hours or we can’t reach your regular vet for an urgent condition, we will utilize one of the local emergency veterinary hospitals. We will always make every attempt to contact you or your emergency contact to keep you informed. Any and all medical expenses will be added to your bill unless you make arrangements with the veterinary hospital for direct payment.

Can I see where my dog will stay?

Of course! We want you to feel completely comfortable with us and welcome you to tour our facility during regular business hours. It is not necessary to make an appointment, but we do request that you visit after 10 am and 2 pm on the weekdays and between 10 am and 1 pm on Saturdays. Also please leave your pet at home for so we can focus on your questions and give you our undivided attention.

How old must my dog be to stay with you?

Puppies should be 12 weeks old and have a minimum of two sets of vaccinations against distemper and parvo. Rabies is required at 16 weeks of age.

Can my dogs stay together in the same room?

Our standard rooms can accommodate two dogs up to 50 pounds each. Dogs that cannot eat peacefully together must have separate rooms. Sometimes, we find that dogs that normally get along at home will get annoyed with each other and we reserve the right to separate dogs that are not getting along together.

Can someone other than me pick up my dog?

Yes. There is a place on the check-in sheet to authorize someone other than yourself to pick up your pet. You may also call us during your dog’s stay and let us know the name of someone else authorized to pick up. Please make arrangements to pay for your pet’s stay in advance or via a phone call.


Cat Boarding FAQ

Will my cat have to stay in his room the entire stay?

Cat guests take turns exploring and relaxing in the Catquarters during the day. Unrelated cats are not let out together. Like dogs, some cats like playtime or cuddle time with our staff and you may make request that as an option when you make your reservation.

Can my cats stay together?

Our cat condos have a removable door between two units, making it possible for up to two cats to share one level.

Can I see where my cats will stay?

Of course! We want you to feel completely comfortable with us and welcome you to tour our facility during regular business hours. It is not necessary to make an appointment, but we do request that you visit after 10 am and 2 pm on the weekdays and between 10 am and 1 pm on Saturdays. Also please leave your pet at home for so we can focus on your questions and give you our undivided attention.

What will my cat eat?

Our house food is poultry-based Purina Indoor Cat dry food. If your cat is on a special diet or eats canned cat food, you should bring enough for his or her stay.

What do I need to do before checking in for the first time?

All activity requests should be made when booking your reservation. Vaccination records should be faxed or emailed to us before arrival. Any special diets or medications should be clearly communicated to our receptionists upon check in, along with an estimated pick up time for your cat. All amenities are provided: litter box, litter, bowls, and bedding- there is no need to bring any of these items.

What is your cancellation policy?

We understand that plans change and you might not be able to let your cat stay with us as planned. During non-holiday periods, we request 24 hours notice. During holiday and peak boarding boarding times, we ask that you give us 72 hours notice so that we can let another family have your reserved room. Repeated no-shows and short notice cancellations will be required to leave a non-refundable deposit. First time clients are also required to leave a 50% deposit for holiday reservations.

What happens if my cat needs medical attention during his stay?

If your cat needs veterinary care during a stay with us during your vet’s business hours, we will work with you and your vet to schedule a same day appointment. If it is after hours or we can’t reach your regular vet for an urgent condition, we will utilize one of the local emergency veterinary hospitals. We will always make every attempts to contact you or your emergency contact to keep you informed. Any and all medical expenses will be added to your bill unless you make arrangements with the veterinary hospital for direct payment.


DayCamp FAQ

What will my dog do during the day?

Social dogs will get to play with dogs of similar size and temperament. Playtime is either indoor or outdoor depending on the weather. We also schedule rest periods so dogs don’t go home over-stimulated and cranky.

Who will my dog play with?

We are very careful about structuring our playgroups. Each playgroups has no more than 8 campers to each staff member so that we can supervise play closely. Playgroups are made up of dogs of similar size and temperament. We always reserve the right to separate guests if needed.

My dog doesn’t get along well with other dogs. Can he still come to DayCamp?

Absolutely. We will structure one-on-one play sessions with your dog.

My dog is not neutered. Can he participate in DayCamp?

Dogs older than six months must be neutered to participate in group play. Un-neutered dogs can come to DayCamp for one-on-one play.


Grooming FAQ

How old does my puppy have to be for his first groom?

We recommend puppies be 10-12 weeks old and have two sets of vaccinations for their first groom. Because we want puppies to have a positive experience, it’s important to tailor each puppy’s first groom to their personality. We don’t want to overwhelm puppies, so we take our time and let them get accustomed to the noises and sensations of grooming.

How much will it cost?

Grooming costs are based on size of the dog, coat length, coat condition, and needs of the dog. Please give us a call and our receptionists can consult with you to give you a best estimate.

How long will it take?

Most grooms take between 90 minutes and 3 hours, again, depending on the size and condition of your dog.

Can I drop my dog off in the morning and pick up late in the afternoon?

You can combine a grooming appointment with a half day of DayCamp for a fun Spa Day – a a great option if you need to leave your dog with us all day. Your dog will have a play time in the morning and be groomed later in the morning or early afternoon.

What type of shampoo do you use?

Our standard shampoo is a hypoallergenic, tearless shampoo with a very mild scent. As options, you may request oatmeal or medicated shampoo. In addition, if your dog has fleas, we will use a natural (no pesticides) shampoo to eliminate any live fleas on your dog. Additional charges will be added for dogs with fleas to cover extra facility cleaning, isolation, and express grooming.

My dog doesn’t like to be groomed. How will you handle him?

We will do our best to work with dogs that do not enjoy being groomed. We use a muzzle if needed, but only for as long as required. We may also call upon other team members for assistance with procedures like cutting nails or cleaning ears. Additional charges for challenging behavior may be added to your bill. In extreme cases, we will recommend that your dog would be better served having his grooming done under sedation at a local veterinary hospital.

Do you groom cats?

Currently, our grooming services are limited to dogs.


Pick up & Drop Off Service FAQ

How is my dog secured in your vehicle?

Our guests ride in secured, heavy duty crates in our state-approved Ford Transit Connect.

How much notice do you need to schedule a pick up or drop off?

While we request reservations be made a minimum of 24 hours in advance, we may be able to accommodate short notice requests.

How much does it cost?

Our rate structure is as follows (each way, one dog or cat):

0-10 miles from First Class Pet Resort: $10
11-20 miles from First Class Pet Resort : $20
21-30 miles from First Class Pet Resort : $30

If over 30 miles, please call to discuss. Additional pets will incur a $5 flat rate fee.

Do I have to be home when you pick up or drop off my dog?

All livery service is done during normal business hours. We can make special arrangements with you to drop off or pick up your pet if you will not be able to be home. Please call to discuss.

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